Shipping policy
At Animal Parc Apparel, we understand the importance of fast and reliable shipping to ensure the best possible shopping experience. Please review our shipping policy below.
Processing Time
Orders are typically processed and shipped within 1-5 business days (excluding weekends and holidays). During peak seasons or promotional periods, processing times may vary slightly. We appreciate your patience during these times.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package.
Estimated Shipping Times (Once Shipped):
United States: 4-8 business days
Europe: 4-8 business days
Australia: 4-8 business days
United Kingdom: 4-8 business days
Canada: 4-8 business days
Rest of world: 10-20 business days
Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.
Order Modifications
If you need to change your shipping address, item size, color, or any other order details after placing your order, please contact us as soon as possible. Changes are not possible for orders that have already been shipped.
Incorrect Address
To avoid delivery issues, please ensure that the shipping information you provide is accurate and complete. We are not responsible for delivery issues caused by incorrect addresses provided by the customer.
Failed Delivery
If delivery fails, we will do our best to assist you in resolving the issue. In some cases, we may coordinate with the courier for re-delivery, subject to their policies and availability. To avoid failed deliveries, ensure your shipping details are accurate and that someone is available to receive the package.
Missing or Damaged Items
If your package is missing items or arrives damaged, please contact us within 7 days of delivery to file a claim. Be sure to provide your order number, photos of the items (if damaged), photo of the packing slip (missing item claims), and a description of the issue. We guarantee that you will receive your item in perfect condition.
Delivered but Not Received
If your package is claimed to be delivered by the carrier, but you haven't received it, please make sure to check all the surrounding premises. Sometimes carriers place items in less visible areas to keep them secure. It sometimes also happens that package are given to neighbors, but wrongly claimed to be delivered at mailbox. If the package doesn't show up within 3-4 days, please contact us. We are happy to resolve the issue.
Customer Support
For any questions or concerns, please contact our customer service team at info@animalparcapparel.com.